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RE: BMW f800gs 09 BMW F 800 GS discussion forum:
RE: BMW f800gs

RE: BMW f800gs 
mtnbikerva1 said 2010-01-18 00:46:36 
BMW Motorrad

Pride in work and Customer Service?

1 Leaking engine oil from a valve cover gasket. not caught or fixed during first service.
2 Pulsating/stiff brake lever or front brake at a crawl speed wise.
3 Backfiring. Related to the gasket leak?
4 Fuel gauge not registering properly even after the recall fix.
I ran out of gas on a very dangerous bridge with no cell phone.
So again BMW wanted me to run out of gas and maybe get killed before they fix a known defect!!!
5 One of only two screws falling out of headlight mount. And Battley\´s wanted me to pay for it!! The moto was about 2 weeks old.
6 Gear display going blank.
7 Missed shifts (could be me I admit, but I wonder)
I want to be reasonable, but it seems like a lot of issues/problems.
I do not like the fact that I spent $$$$ on a supposedly new motorcycle and now I have to give up my days off/rest to deal with all these problems!
Thank you for your time/wisdom and opinions.
8 A BMW dealer called me in I think november and said they had the new airbox in. They had not told me they had ordered it. so it was again another BMW lack of being open and forth coming communication, I think they broke my old one and needed to replace it. So again I probably had to waste another day at the dealership getting it installed. I called BMW Motorrad and asked about it and they were supposed to get back to me about what was going on and if I needed to waste another day at the dealership or if it had been replaced in one of my previous visits by another dealer. Again I have asked and still not received any definitive answer as to whether or not the airbox had been replaced or not. It is now Jan. 15 2010 and no answer. I do not understand why it is so hard to answer what seems like a simple straight forward question. Should I ask KTM or Suzuki questions about BMW motorcycles, service and parts/accessories because BMW to this point has not proven they are capable of a knowledgeable professional answer about their own business, and that is if they even provide any answer at all.

The other irritating thing about BMW is they tell the customer to ask the dealers technical or mechanical questions but every person I have asked at each of the 3 dealers and 2or 3 at BMW Motorrad tell me something different about what motor oil to use in the motorcycle.
I have been told to switch by mechanics and parts people at the dealers to synthetic motor oil at 3,000 miles, 5k, 6k 7k 10k, 12k, 13k, and maybe 20k( I may be missing some) and one sales person at Bob\´s BMW told me never to use synthetic motor oil. One person at BMW Motorrad after I told him what I had been told by all the previous people both at Motorrad and the motorcycle sales person at Bob\´s said to never use synthetic.
Also one person at Motorrad said to use 20w-50 conventional motor oil.
The manual says:
Engine oil, capacity 2.9 l, with filter change
Lubricant Engine oil, 10W-40
Oil grades Mineral oils of API classification SF through SH.
BMW Motorrad recommends not using oil addit-
ives, because they can have a detrimental effect
on clutch operation. Please do not hesitate to
contact your authorised BMW Motorrad dealer
if you have any questions relating the choice of a
suitable engine oil for your motorcycle.
Permissible viscosity classes
SAE 10 W-40 L-20 °C, Operation at low temperatures
SAE 15 W-40 L-10 °C

So since my last post some things have happened. The bike would not run while trying to ride in the rain to work. I had to take the day off. I made BMW flatbead it to Bob\´s BMW and they supposedly fixed the factory known defect. Why did BMW not fix this before I bought it and make me go through the hassle and $? I asked for my money back or a new 2010 that hopefully has the bugs worked out, and they say no.
I also asked since they will not buy the problem back or swap for a 2010 that I thought it reasonable to pick the motorcycle up and return it to me when fixed, every time the moto had a problem for about a year. BMW Motorrad said no. I have wasted far too many days at the BMW dealership trying to get know defects and other problems fixed. It has also cost me money and stress due to days I had to take off from work.

Now BMW Motorrad has said no to my request and instead offered me a \
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